Returns Policy

Do you want to return something?

  • You can return any item (except for sale items) for a refund within 14 days of receiving your original order.
  • If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.
  • We’ll refund the price you purchased your item at. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns. They have to be in the original box and are securely packed. Where possible, returned items should include tags and any packaging.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • There’s no need to let us know you’re returning something, just fill it in the returns note, which you can find below, and pop it back to us.

Returns Procedure

We want to give you a hassle-free way to return anything. You can return any item to us within 14 days of receiving your order (just make sure your items are in the original condition).

All we ask is that you make sure the order number is confirmed on your returns note. We can’t take care of your return without these details, so make sure the returns form is filled out and placed in your parcel. You can get your returns note below.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund has been processed. This is usually done within 1 working day of receiving your return into our warehouse.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

We try hard to accept all returns. They have to be in the original box and are securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Returns Note

Returns Note is required for us to properly process your refunds. Return parcel reaches our warehouse without a Returns Note may risk failure of retrieving both items and refunds.

Please fill in the details, including the order number and items you are returning to us so our Returns Team can deal with your return as quickly as possible.

Return Note